Position: Internal Communications Manager, LensCrafters

At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.


The Manager- Communications is responsible for developing and implementing short-term and long-term communication plans that engage LensCrafters’ stores and field leaders and align to business priorities. This role provides strategic communications counsel, message development and scheduling for internal deployment across all levels of the stores organization.


  • Counsel and coach internal partners and colleagues on strategic and basic business communications skills and practices, while leading the communications process from concept to completion

  • Lead development, planning and execution of run-the-business, operational, policy change communications and special projects as needed

  • Drive new approaches to deliver communications in more efficient and effective ways by benchmarking industry best practices, challenging processes and recommending and incorporating new approaches

  • Develop and write communications in a variety of voices and styles for numerous channels, including email and internal communication platform

  • Work directly and collaboratively with clients and leaders to identify projects and create timely, effective and meaningful communications

  • Support social media channels and integrate into communications plans as appropriate.

  • Manage the measurement and analyze the effectiveness of LensCrafters’ communications efforts and develops recommendations for ongoing improvement

  • Manage agency and in-house design and multi-media partners as content developer and/or project manager on specific projects

  • Lead cross-functional teams and programs and coach team members


  • Bachelor’s Degree in Journalism, Communications or related field

  • 5+ years experience in communications, ideally in internal and change communications

  • Exceptional project management skills with proven ability to plan,develop and deliver content across a variety of channels (online/intranet, social media, print, multimedia, video, events)

  • Experience creating, refining and managing project messaging/positioning

  • Strong analytical and critical thinking skills

  • Clear communications, both written and verbal

  • Ability to balance multiple projects and high volume of work

  • Ability to exercise sound judgment

  • Ability to keep sensitive business/personnel information confidential

  • Flexibility in hours worked (i.e. may need to arrive early or stay late)

  • Proficiency of Windows software (Microsoft Word, PowerPoint, Excel, Outlook)


Please click here to apply.

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 104093 

Store #: 130033 LC Communications 


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.